Thursday, March 20, 2014

Toshiba Mobile LCD and IE 10 or 11 crash

I have one user with a Toshiba Portege ultrabook, and it's been fine. He also wanted a Toshiba mobile LCD screen to bring along for more screen real estate. Eventually his machine started having issues with Internet Explorer, where IE would crash immediately upon opening. I assumed it was a corrupt IE install since IE 10 had just came out, but uninstalling/reinstalling IE 10 didn't help. IE 9 worked fine though. After going through plenty of additional troubleshooting I finally found the cause of the issue. It was the DisplayLink driver that was installed with the mobile LCD screen. When that driver was installed IE would stop working, and as soon as it was uninstalled IE would go back to normal. Luckily DisplayLink had newer drivers available to download, and the driver worked fine with both IE 10 and IE 11.

For anyone scratching your head trying to find a solution to IE 10 or 11 crashing, if you have a portable LCD screen in use that uses DisplayLink drivers, try updating those first. It'll save you plenty of head scratching and unnecessary malware scans.

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