Monday, September 29, 2008

Motorola Good Mobile Messaging (Goodlink) debug mode reprovision

This is only for Palm Treo 650's and 750's. The 650's are a little dated, but there may still be others using them since I have a few users still. If you run into problems using Good Mobile Messaging on the devices, you can reprovision your device to try to fix the synchronization problem. To do this, do the following:

Open the GoodLauncher. It is the standard Good icon that will give you the menu of the Good applications you have installed on the phone.

Once GoodLauncher has started

a) If you're on a Treo 650, on your keypad, type "debug"
b) On the Treo 750, you have to type "000debug" where the first three are zeros

This should put you into the Good debugger. In order to reprovision your device, type "reprov" and press Enter. Enter is the return key, and has the symbol that looks like an arrow going down and to the left.

You will then be prompted and asked if you wish to delete all data. Here you'll want to type "y" and press Enter. I know this sounds scary, but by "all data", it really only means all Good data. Any other files on your phone will stay as is. It just needs to delete all the Good application data before reloading it

Your phone will probably restart, and then reprovision your device with the Good server. Once it's done, your email, contacts, calendar, etc will resynchronize and you'll be back to work within Good. I've used this multiple times and the nice thing is that you don't have to request a new PIN from your Good administrator. If you're looking for instructions for other mobile devices, sorry, I don't have them. However, if you check out Good's support site you may be able to track some down for your particular device.

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